Data Protection Policy

Fc999 Privacy Policy — How Your Information Is Protected

The security of your personal information is our top priority at fc999. Read this policy to understand how we use and protect your data.

Last Updated: January 2026
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How We Protect Your Information

The key points of the fc999 Privacy Policy, explained in plain language

End-to-end encryption

All your personal information and financial transactions are protected with 256-bit SSL encryption — bank-grade security that keeps your data completely safe.

Secure Data Storage

Your data is stored on secure servers subject to regular audits and security testing. Multiple layers of protection are in place to prevent unauthorized access.

No Sale of Data

Fc999 never sells your personal information to third parties. Your data is used solely to provide our services, never for advertising purposes.

Transparent KYC Process

Documents collected for identity verification are used exclusively to meet regulatory requirements and are stored with the highest level of security.

Your consent always comes first

Fc999 obtains your consent before collecting any data. You may request to review, correct, or delete your information at any time.

Regular Security Audits

Our systems undergo regular third-party security audits. Any vulnerabilities are addressed promptly to keep your information secure at all times.

This Privacy Policy applies to all services on the fc999 platform. We respect your privacy and are committed to keeping your information secure.

1 What Information We Collect

When you open an account and use our services on fc999, we collect certain personal information. This data is necessary to deliver the best gaming experience and to meet our legal obligations.

Types of information we collect:

Data Types Example Reason for Collection
Identity Information Name, date of birth, nationality KYC verification and age confirmation
Contact Information Email address, phone number, physical address Account communications and support
Financial information Payment methods, transaction history Deposit & Withdrawal Processing
Identity Documents NID, passport, driving licence Identity Verification & Fraud Prevention
Device & Usage Information IP address, browser, login time Security & Service Improvement
Gaming activity Bet history, winning records Responsible Gaming & Controls

We never store your full card number or complete bank account details. Payment information is processed directly through PCI-DSS certified payment processors.

2 Purpose of Data Use

Fc999 uses the data it collects solely for specific, legitimate purposes. We never process your information unnecessarily.

  • Account management: To create, verify, and maintain your fc999 account.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To respond to your questions and complaints.
  • To ensure security: To prevent fraud, money laundering, and account compromise.
  • Meeting legal obligations: To meet the requirements of licensing authorities and regulatory bodies.
  • Service Improvement: To analyse and improve your experience.
  • Responsible Gaming: To detect unusual gaming patterns and provide the necessary support.
  • Contact: To inform you of important updates, bonus offers, and promotions.

Fc999 never sells your data to advertisers or uses it beyond its stated purpose. Our data practices are fully transparent and purpose-driven.

3 Data Sharing Policy

Fc999 does not sell, rent, or exchange your personal information with third parties. However, certain data may be shared in the following limited circumstances:

  • Payment Processors: With Mobile Banking, Nagad, Rocket, and banking partners — solely to complete transactions.
  • KYC partner: With identity verification agencies — solely for the verification process.
  • Law enforcement: Where required by a court order or legal obligation.
  • Licensing Authority: For audits or reviews by regulatory authorities.
  • Technology Partners: For service operations — all parties operate under confidentiality agreements.

All third-party partners are required to comply with FC999's privacy standards and may not use the data they receive for their own purposes.

4 Cookies & Tracking Technologies

Fc999 uses cookies and similar technologies to improve your experience on the website and app. Cookies are small text files stored on your device.

Types of cookies we use:

  • Essential cookies: For login sessions and security — the site cannot function without these.
  • Functional cookies: To remember your preferences and settings.
  • Analytical Cookies: To understand how the site is used — fully anonymised.
  • Security Cookies: To detect fraudulent activity and bots.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not work properly.

Fc999 does not use cookies for cross-site tracking or behavioral advertising. Our cookie use is strictly service-oriented.

5 Data Retention Period

Fc999 retains your data only for as long as necessary. Retention periods are determined by the following criteria:

  • Active Accounts: All data is retained for as long as the account remains active.
  • After account closure: A minimum of 5 years as required by legal obligation.
  • Financial transaction records: 7 years for tax and regulatory authorities.
  • KYC documents: Up to 5 years after account closure.
  • Cookies and session data: At end of session or after a maximum of 30 days.

Once the applicable retention period expires, your data is permanently deleted or anonymised so that you can no longer be identified.

6 Your Rights

As an fc999 user, you have several important rights over your own data:

Right to Access

To find out what information fc999 holds about you, submit a request and we will provide it within 30 days.

Right to Rectification

To correct inaccurate or outdated information, please contact our support team. We will update your details promptly.

Right to Erasure

You may request deletion of your data beyond what is required by legal obligations.

Right to Object to Processing

You may object to the use of your data for specific purposes.

Right to Data Portability

You may request your data in a machine-readable format.

Right to Restrict Processing

You may request that processing of your data be restricted in certain circumstances.

To exercise any of the rights above, contact our support team. We will respond within 30 days.

7 Protection of Minors

Fc999 is intended exclusively for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration and reconfirmed during the KYC process.

If a minor is found to have opened an account, it will be closed immediately and all associated data will be deleted. Parents or guardians may contact our support team regarding this matter.

8 Third-Party Links & Services

The fc999 platform may integrate services from third-party game providers. These external services have their own privacy policies, which are outside fc999's control.

We recommend reading the privacy policy of any third-party service before using it. fc999 is not responsible for the privacy practices of third parties.

9 Privacy Policy Updates

Fc999 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you in advance via your registered email or a platform notification.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We encourage you to visit this page regularly. The date of the latest update is always shown at the top of the page.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our support team.

Email support

[email protected]

Live Chat Support

Our support team is available 24/7 via live chat.

We aim to respond to all data protection requests within 30 business days. Urgent security-related requests are addressed within 24 hours.

Play Safe at FC999

Your information is fully secure. Join now and enjoy a trusted gaming experience.

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